Sales and consulting01
Smart Sales Assistant
NLP system for TV channel
Outcome
Response speed = offline consultation
AI customer assistants
Respond to customers instantlyhand off at the right moment
An AI assistant answers from your knowledge base, clarifies requests, collects data, performs permitted actions and hands complex conversations to employees without losing context.
Answers 24/7Context in CRMHuman handoff
Customer conversation
First-line assistant
We need an ERP integration. How long does launch take?
Knowledge-based answer
Timing depends on the configuration and data scope. Which ERP version do you use and what data needs to be exchanged?
Trade Management, orders and stock.
CRM record
ERP integration
Next step
Handoff to specialist
The manager receives contact details, qualification and the complete conversation history.
When the first line cannot handle the volume
An assistant helps when customers wait for simple answers while the team repeats the same actions.
Customers write after hours and on weekends
Agents answer repetitive questions
Managers spend time collecting basic details
Conversation history does not reach CRM
Complex requests reach specialists too late
Different employees provide inconsistent answers
One conversation from question to action
The assistant does more than answer. It guides the customer and knows when a person should take over.
Receives inquiry
Website, Telegram, WhatsApp, email or voice.
Finds the answer
Uses the available knowledge base and history.
Clarifies intent
Asks questions and collects required details.
Performs action
Creates a lead, request, booking or task.
Hands off
Transfers the conversation with summary and context.
What an AI assistant can do
Capabilities depend on the task, available knowledge and permitted integrations.
Answer questions
Accurate answers about products, terms and policies.
Qualify requests
Need, product, budget, region and urgency.
Update CRM
Contacts, topic, source, summary and next action.
Book and remind
Meeting, consultation, visit and notification.
Assist agents
Suggested answers and live policy retrieval.
Hand off to people
Based on topic, priority, sentiment or customer request.
Channels
One assistant across customer channels
Logic, knowledge and rules remain shared while responses adapt to each channel.
Telegram
Website chat
Phone
Quality control
Your company defines the boundaries
The assistant follows approved knowledge and rules. Sensitive topics and actions can require immediate human handoff.
Answers with source citations
No unapproved commitments
Personal data masking
Handoff at low confidence
Conversation and action logs
Sample-based quality review
Safe handoff
AI understands the limits of its role
Reason
Individual assessment required
Transferred
Integration project manager
How we launch the assistant
We start with a limited workflow and expand after quality validation on real conversations.
01
Choose a workflow
Define the channel, inquiry types, goal and handoff moment.
02
Prepare knowledge
Review materials, sources, permissions and content owners.
03
Design the conversation
Configure questions, answers, boundaries and unusual situations.
04
Connect systems
Integrate CRM, scheduling, helpdesk, phone or internal APIs.
05
Launch quality control
Review conversations, adjust rules and gradually expand autonomy.
Integrations
Conversation becomes part of the workflow
The assistant reads permitted systems and returns a structured outcome: lead, task, booking, request or support ticket.
CRMHelpdeskPhoneScheduling1СTelegramAPIMCP
Conversation
CRM
Contact deduplication
Approval for sensitive actions
Complete context on handoff
Applied workflows
Customer assistant cases
Sales, support and automated handling of inbound requests.
Customer support02
Support Automation
Claude API integration
Outcome
x3 tickets, +18% CSAT
B2B services03
Inbound lead automation
Request qualification, task creation and first contact control.
Outcome
New requests reach the responsible manager in CRM immediately, while overdue first contacts are visible to the team lead.
Start with real conversations
Test the assistant with your customer questions
Send anonymized conversations and answer materials. We will build a limited workflow, demonstrate quality and identify integration points.
You can attach conversation exports, FAQs, scripts and policies.
Frequently asked questions
How is an AI assistant different from a regular chatbot?
A regular bot follows predefined buttons and branches. AI understands free text, uses a knowledge base, clarifies context and can work with internal systems.
Can a conversation be handed to a human agent?
Yes. Handoff follows defined conditions or a customer request. The agent receives history, contacts, a short summary and collected details.
Can the assistant speak over the phone?
Yes. It can connect to phone systems through speech recognition and synthesis. Voice workflows need separate latency, interruption and handoff settings.
How do you reduce incorrect answers?
We restrict sources, check permissions, require citations, define prohibited topics and hand off when evidence is insufficient or confidence is low.
Can it connect to our CRM?
Yes. Capabilities depend on the system API. The assistant can usually create or update contacts, leads, deals and tasks while saving conversation history.