Chatbot development

This is a chatbot referral system that focuses on the sale of activation keys for the ShineUp mobile application. The main goal is to provide sellers with an interface for wholesale purchase of license keys that can be sold at an additional markup. The chatbot integrated with the backend application and the payment service robokassa for accepting payments.

Этот чат-бот нацелен на борьбу с легким стрессом и тревогой. В его основе лежат лучшие тесты и техники из когнитивно-поведенческой терапии. Он состоит из чат-бот и серверного приложения, который обезличено хранит всю историю прохождения сеансов. У пользователя есть возможность установить напоминания, чтобы выработать новую полезную привычку.

Task: the local TV channel wanted to reduce the burden on consultants and coordinators, to whom most of the clients turned. They noticed that most of the questions are typical and the coordinators answer them with the same messages. They wanted to make themselves an online assistant and turned to us. We have collected all the detailed answers, made a Word to Vector model out of them and trained the annoying model from Spotify to select the most appropriate answer for the question. It was important to implement the functionality so that the client could call a person at any time or make a purchase directly from the chat, so we added a classifier that distinguished the client's requirements related to the purchase of an advertising placement from questions and from the requirements to call a person. As a result, the average response rate to the question became close to the usual offline request for help in the store, and consultants began to deal more with new, complex and atypical questions, and the company now saves all questions and answers for machine learning.